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Assisting Guests with Autism

 

Core Course for

Airline Customer Service Agents (Ground Crew)

(c) 2019 Autism Double-Checked LLC. All rights reserved.

Course Content

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49.1.0 Introduction 3 Topics
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49.1.1 Audio Requirements
49.1.2 About this Course
49.1.3 Learning Objectives
49.2.0 About the customer 5 Topics
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49.2.1 Who is the customer?
49.2.2 Condition-first or person-first
49.2.3 Communicating with the customer
49.2.4 A key question that gets the answers that you need
49.2.5 Challenges that the customer faces
49.3.0 The issues with impact for air travel 7 Topics
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49.3.1 Seating
49.3.2 Sounds
49.3.3 Lighting and climate control
49.3.4 Cabin pressure
49.3.5 Special diets
49.3.6 Waiting times
49.3.7 Change of routine
49.4.0 Guide for flyers and special service 4 Topics
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49.4.1 Seat selection and baggage in the cabin
49.4.2 Boarding
49.4.3 Gate-checked bags
49.4.4 If you get the opportunity
49.5.0 Conclusion 3 Topics | 1 Test of Understanding
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49.5.1 Ready to Assist
49.5.2 Course Contributors
49.5.3 Final Steps
Course for Airline Ground Crew – Test of Understanding
49.6.0 Course Evaluation
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