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Assisting Guests with Autism

 

Core Course for

Airline Sales

(c) 2019 Autism Double-Checked LLC. All rights reserved.

Course Content

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46.1.0 Introduction 3 Topics
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46.1.1 Audio Requirements
46.1.2 About this Course
46.1.3 Learning Objectives
46.2.0 About the customer 5 Topics
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46.2.1 Who is the customer?
46.2.2 Condition-first or person-first
46.2.3 Communicating with the customer
46.2.4 A key question that gets the answers that you need
46.2.5 Challenges that the customer faces
46.3.0 The issues with impact for air travel 7 Topics
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46.3.1 Seating
46.3.2 Sounds
46.3.3 Lighting and climate control
46.3.4 Cabin pressure
46.3.5 Special diets
46.3.6 Waiting times
46.3.7 Change of routine
46.4.0 Guide for flyers and special service 5 Topics
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46.4.1 Scheduling
46.4.2 Routing
46.4.3 Seat allocation and baggage policies
46.4.4 Well-informed decision making
46.4.5 If you get the opportunity
46.5.0 Conclusion 3 Topics | 1 Test of Understanding
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46.5.1 Ready to Assist
46.5.2 Course Contributors
46.5.3 Final Steps
Course for Airline Sales – Test of Understanding
46.6.0 Course Evaluation
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